Question 1

What is Swish Appraisal?

Accepted Answer

Swish Appraisal is a comprehensive real estate appraisal software designed to streamline the entire appraisal workflow. From property data collection to final report generation, our platform helps appraisers work more efficiently and deliver high-quality appraisals faster.

Question 2

Who can use Swish Appraisal?

Accepted Answer

Swish Appraisal is designed for licensed real estate appraisers, appraisal firms, AMCs (Appraisal Management Companies), and real estate professionals who need reliable appraisal software. Whether you're a solo appraiser or part of a large firm, our platform scales to meet your needs.

Question 3

Is Swish Appraisal cloud-based?

Accepted Answer

Yes, Swish Appraisal is a fully cloud-based solution. You can access your appraisals from any device with an internet connection, including desktop computers, tablets, and smartphones. All your data is securely stored and automatically backed up.

Question 4

How secure is my data?

Accepted Answer

We take data security seriously. All data is encrypted in transit and at rest using industry-standard encryption protocols. We perform regular security audits, maintain SOC 2 compliance, and follow best practices for data protection. Your appraisal data is backed up daily and stored in secure, redundant data centers.

Question 5

What pricing plans do you offer?

Accepted Answer

We offer flexible pricing plans to suit different needs: a Starter plan for individual appraisers, a Professional plan for growing businesses, and an Enterprise plan for large firms and AMCs. All plans include core features, with higher tiers offering advanced analytics, API access, and priority support.

Question 6

Is there a free trial?

Accepted Answer

Yes! We offer a 14-day free trial with full access to all Professional plan features. No credit card is required to start your trial. This gives you plenty of time to explore the platform and see how it fits your workflow.

Question 7

Can I upgrade or downgrade my plan?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time from your account settings. When upgrading, you'll have immediate access to new features. When downgrading, the change will take effect at the end of your current billing cycle.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and ACH bank transfers for annual plans. All payments are processed securely through our PCI-compliant payment processor.

Question 9

What MLS systems do you integrate with?

Accepted Answer

Swish Appraisal integrates with over 800 MLS systems nationwide through our partnerships with major data providers. We support direct MLS integrations, allowing you to pull property data, comps, and listing information directly into your appraisals.

Question 10

Do you provide county assessor data?

Accepted Answer

Yes, we provide access to county assessor data for tax records, property characteristics, and ownership information. Our database covers over 3,000 counties across the United States and is updated regularly to ensure accuracy.

Question 11

Can I import data from other appraisal software?

Accepted Answer

Yes, we support data import from most major appraisal software platforms including TOTAL, a la mode, and others. Our team can assist with data migration during your onboarding process to ensure a smooth transition.

Question 12

Does Swish integrate with my existing tools?

Accepted Answer

Swish Appraisal integrates with many popular tools including Google Drive, Dropbox, QuickBooks, and various CRM systems. We also offer a robust API for custom integrations. Contact our team to discuss specific integration needs.

Question 13

What kind of support do you offer?

Accepted Answer

We provide multiple support channels including email support, live chat during business hours, a comprehensive knowledge base, and video tutorials. Professional and Enterprise plan customers also get access to priority phone support and dedicated account managers.

Question 14

Do you provide training for new users?

Accepted Answer

Yes! We offer comprehensive onboarding training for all new users, including live training sessions, on-demand video courses, and detailed documentation. We also provide ongoing webinars and advanced training sessions to help you get the most out of the platform.

Question 15

How quickly can I expect a response to my support inquiries?

Accepted Answer

Our standard response time is within 4 business hours for all inquiries. Professional plan customers receive priority support with responses within 2 hours, and Enterprise customers get immediate support during business hours through dedicated channels.

Question 16

Is there a user community or forum?

Accepted Answer

Yes, we have an active user community where appraisers can share best practices, ask questions, and connect with other professionals. We also host monthly virtual meetups and annual user conferences to foster collaboration and learning.

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